Política de Privacidad

1. El Alcance

1.1 This policy describes the types of Personal Data the Company collects about individuals, how that data is processed, shared with third parties, protected, and otherwise handled.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 "Processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.

Our services are intended for a general audience and are not designed for use by anyone under 18 years of age. We do not knowingly seek or collect information from minors. We do not intentionally permit minors to use our services. If we become aware that we hold information relating to a minor, we will delete it as promptly as possible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may ask you to provide Personal Data directly.

In some cases, we collect your Personal Data by analyzing how you use our Services or support channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. Qué Datos Personales Recopilamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Sus Datos Personales son procesados por la empresa para los fines descritos en esta sección, conforme a la base legal aplicable.

Contact us by email for details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal grounds on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento web, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also request that we share specific Personal Data with third-party trading platforms. When you do, we will share the Personal Data you have provided with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to enhance and improve the products and services it provides to customers.

Where necessary to protect the rights of third parties or their assets, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other entity within the group in connection with a transaction involving the transfer or sale of assets belonging to the Company or any group entity, or as part of any merger, restructuring, consolidation, or insolvency proceeding affecting the Company or any other business within the group.

7. Cookies y Servicios de Terceros

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files stored on your device each time you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

Certain cookies we use are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Others are persistent cookies, which stay on your device for a set period after your browser is closed. Persistent cookies help the website recognize you as a returning user and allow you to navigate back to the site seamlessly.

Please note that if this occurs, some or all Website features may not function as expected.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

8.2 We will share your information with third-party trading platforms for 12 months. If you consent, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we retain to confirm it is no longer needed.

9. Transferencias Internacionales

Su información personal puede ser transferida a otros países, lo que incluye la transmisión de sus datos personales a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

La Empresa puede proporcionar información sobre las medidas de seguridad que emplea para proteger sus Datos Personales transferidos a terceros países u organizaciones internacionales. Para más información, escríbanos a: support@ceibofondazgo.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept free from errors at all times. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosures resulting from transmission errors, unauthorized third-party access, or any other cause beyond our reasonable control.

In certain circumstances, we may be legally or otherwise obligated to share your Personal Data with third parties, such as public authorities. In those situations, we have no control over how those third parties handle or secure your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

The website includes links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to actions taken through those sites or applications.

11.2 When accessing any third-party website or application, review its privacy policy before using the service. Exercise caution when sharing any Personal Data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will take effect upon publication of the revised Policy on our website.

12.2 When we make significant changes to this Policy, we will notify you through appropriate channels and post an announcement on our website.

Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your Personal Data is processed.

13.2 If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to request access to the Personal Data we process about you. Upon a valid request, we will provide an electronic copy of your current Personal Data. A reasonable fee may apply for additional copies. If you request an electronic format, data will be provided accordingly. The right of access must not conflict with the rights and freedoms of third parties. Where fulfilling a request would adversely affect the rights or freedoms of another person, we may decline or limit our response.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a exigir que cualquier Dato Personal incompleto que le concierna sea rectificado, considerando la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to the processing of personal data concerning you where that processing is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation binding on the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where a significant public interest reason exists within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the personal data you have provided to the Company in a structured, accessible format. You may also request that your personal data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer must not adversely affect the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where that processing is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we demonstrate compelling legitimate grounds for the processing, we may continue unless you can show that your rights, freedoms, or interests override those grounds, or that the processing relates to the establishment, exercise, or defense of legal claims. With respect to direct marketing, you may object to the processing of your Personal Data at any time, without restriction.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with a supervisory authority — specifically, any authority established by an EU Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. Please note that EU and Member State law may limit the rights described in this section 13 as they apply to your Personal Data.

We will provide the information requested under Section 13 of this agreement within one month of receiving your request. If necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Provided access remains free under Article 13, any information requested under those rights will be provided at no charge. If a request is unjustified or excessive — particularly where requests are repeated — we may charge a reasonable fee to cover the administrative costs of providing the information or fulfilling the requested action. We may also decline to act on the request.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.